Monday, April 07, 2008

All My Memories!!

 

AMM | Vituri

I love my Tote-ally Cool Tote 2 that i got at CostCo this past fall -- but the zipper on the bottom pocket quit working!!!

so on sunday i dug around and emailed AMM to get a suggestion on how to fix it...

on monday i had an e-mail, from a real person, apologizing for the zipper and asking what color i wanted them to send me my replacement bag in!!!

NOW THAT IS AWESOME CUSTOMER SERVICE!!!!!!!!!!

1 comment:

missy j said...

That is very nice!
Thanks for the birthday note! What a nice surprise.
Happy Day!