I love my Tote-ally Cool Tote 2 that i got at CostCo this past fall -- but the zipper on the bottom pocket quit working!!!
so on sunday i dug around and emailed AMM to get a suggestion on how to fix it...
on monday i had an e-mail, from a real person, apologizing for the zipper and asking what color i wanted them to send me my replacement bag in!!!
NOW THAT IS AWESOME CUSTOMER SERVICE!!!!!!!!!!