zutter is a company that makes some awesome tools for scrapbookers -- the zutter cutter (cuts papers exactly in half or in other exact measurements) and the bind-it-all (allows you to bind your own books)...
i bought my bind-it-all a few years back when they first came into the US (they started in australia)...i had not used it until this past april when i took a class with teresa collins who designs for them...i still did not use it often (no time or need to)...
then, last week, not even a week ago, on the 11th i was helping meghan put a little book together...we punched the holes & went to add the binding and part of my bind-it-all broke!! it was some plastic that wrapped around a brass "nut" that kept the bind "squishing" part the size you set it to...i emailed the bind-it-all people just about an hour after that...after a few emails back and forth over the next couple days, i was told they would send me the replacement part & instructions...that was last thursday (the 13th)...
my part arrived TODAY (the 17th)!!! what awesome and quick shipping!!!
it was kind of hard to unscrew the old part, but that is a testament as to how well made these tools are -- the part would not have come off due to any accidental reason!! not only was there the needed part, there were new screws to use and directions...there was a step-by-step sheet of written directions...there was also a numbered sheet of photos to correspond to the written directions!!! these were so helpful!!
this is a company i will support in the future -- their customer service is superb!!
1 comment:
Nothing like good customer service! Especially in this day and age where it's hard to come by. I called Making Memories a few years ago because I had a problem with a product, and they promptly sent me out a replacement AS WELL AS some other goodies (brads, etc.) as a way to compensate for the hassle. Funny, when I buy their products now, I still think of that incident. (Hell, I should probably write and tell them this little story. Maybe I'll get some more free stuff!?! lOL)
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